Rules and responsibilities governing platform service usage
Last Updated:September 12, 2026Effective Date:September 12, 2026v3.0
1. Introduction
These Terms of Service ("Agreement"), constitute the binding agreement between the business ("Customer", "you") that registers for the Kynic Agent platform, application, and related services ("Services") and Muhammed Eren Akbaş – Kynic Agent, operating under the laws of the Republic of Türkiye ("Kynic Agent", "we", "us"). This Agreement applies regardless of whether you use the Services through the Free Plan or a paid subscription. General use of the Kynic Agent website (kynicagent.com) is additionally subject to the Website Terms of Use.
By creating an account, indicating your acceptance, or beginning to use the Services, you represent that you have read, understood, and accepted this Agreement (including the Acceptable Use rules set forth in Article 7) and the Privacy Policy. If you are acting on behalf of a legal entity, you represent that you have the authority to bind such legal entity to this Agreement. If you have separately entered into a written agreement or order form with Kynic Agent, that agreement shall prevail in the event of any conflict.
2. Definitions
(a) "Services": Refers to the artificial intelligence-powered customer communication platform, related software, APIs, and support services provided by Kynic Agent through WhatsApp, Instagram, and web channels.
(b) "Customer Account Data": Refers to authorized representative information, company information, billing information, and usage data provided by the Customer during registration and in connection with account management.
(c) "End User": Refers to the Customer's own customers with whom the Customer communicates through the Services.
(d) "End User Data": Refers to any data processed through the Services in the course of communication between an End User and the Customer, including message content, appointment/order information, contact information, and similar data.
(e) "Authorized User": Refers to the Customer's employees or representatives whom the Customer has authorized to access the Services.
(f) "Input" and "Output": Refer, respectively, to the data/instructions submitted to the Services and the responses generated by the Services through artificial intelligence.
(g) "Subprocessor": Refers to third-party service providers used by Kynic Agent to provide the Services that may have access to End User Data, including artificial intelligence infrastructure providers, messaging platform providers, hosting providers, payment service providers, and similar providers.
(h) "Free Plan": Refers to plan(s) offered by Kynic Agent without charge and with a defined set of features and/or usage limits.
3. Service Scope and Access
(a) Provision of Services: Kynic Agent grants the Customer the right to access and use the Services within the scope applicable to the plan selected by the Customer (Free Plan or paid subscription) under this Agreement. The Services may be updated or improved over time, or certain features may be removed; certain features may be provided on a beta/experimental basis and may be changed without prior notice.
(b) Limited Right of Use: Kynic Agent grants the Customer a revocable, non-exclusive, and non-transferable right to use the Services solely for the Customer's internal business activities and through Authorized Users.
(c) Account Responsibility: The Customer is responsible for the accuracy and currency of its account information, the confidentiality of passwords and access credentials, and all activities conducted under the account, including activities by Authorized Users. Any suspected unauthorized access must be reported immediately to contact@kynicagent.com.
(d) Age and Legal Capacity: The Services may only be accessed on behalf of a business by persons who have the legal capacity to enter into contracts and who are at least eighteen years old.
4. Free Plan
(a) Kynic Agent may offer a Free Plan with a limited set of features and/or usage scope. The scope, limits, and contents of the Free Plan may be changed or discontinued by Kynic Agent at any time.
(b) The Free Plan is provided "as is" to the maximum extent permitted by applicable mandatory law; warranties and liability relating thereto are subject to the limitations set forth in Articles 12 and 13.
(c) Kynic Agent may use data relating to the use of the Free Plan for the purpose of improving the Services, provided that such data is anonymized or aggregated in a manner that does not enable the identification of Data Subjects.
5. Subscription, Fees, and Payment
(a) Subscription Plans: Paid Services are provided under the plans and/or credit system advertised on kynicagent.com; fees are charged in advance according to the selected plan.
(b) Automatic Renewal: Unless otherwise stated, subscriptions automatically renew at the end of the billing period at the then-current applicable fee unless cancelled by the Customer, and the fee is charged through the registered payment method via the iyzico payment infrastructure.
(c) Cancellation: The Customer may cancel its subscription at any time through the account settings; cancellation becomes effective at the end of the current billing period, and access continues until the end of that period.
(d) Refunds: Except where required by applicable law or expressly provided for in the Refund Policy, fees paid, including fees for partially used periods and unused capacity, are non-refundable.
(e) Fee Changes: Kynic Agent may update its pricing by providing at least 30 days' prior notice; the change becomes effective in the renewal period following the notice.
(f) Taxes: Taxes are not included in the stated fees; except for Kynic Agent's net income tax, tax obligations arising under applicable tax legislation are the responsibility of the Customer.
(g) Non-Payment: Failure to fulfill payment obligations may result in the suspension or termination of access to paid Services.
6. Intellectual Property
(a) Customer Data: Input, Output, and other content provided by the Customer to the Services ("Customer Data") belong to the Customer. Kynic Agent does not claim any ownership rights over Customer Data.
(b) Limited License: The Customer grants Kynic Agent a non-exclusive, royalty-free license to process Customer Data to the extent necessary to provide, host, operate, and support the Services. This license is limited by the data processing roles set forth in Article 9 and the provisions of the DPA.
(c) Aggregated and Anonymized Data: Kynic Agent may use data relating to the use of the Services for the purpose of improving service quality and performance, provided that such data is anonymized or aggregated in a manner that does not enable the identification of Data Subjects.
(d) Kynic Agent Ownership: The Services, software, documentation, and all intellectual property rights relating thereto belong to Kynic Agent or its licensors. No rights or licenses are granted except as expressly provided under this Agreement.
(e) Feedback: Suggestions or feedback provided by the Customer to Kynic Agent may be freely used by Kynic Agent for the purpose of improving the Services without any payment or attribution obligation.
7. Acceptable Use
(a) General Principle: The Customer shall use the Services only for lawful purposes and in compliance with this Agreement and applicable laws. A violation of this Article constitutes a material breach of this Agreement.
(b) Prohibited Content: The Customer may not use the Services to transmit or cause to be transmitted content that is unlawful, constitutes hate speech, is discriminatory, threatening, harassing, fraudulent, involves identity concealment or impersonation, contains malware, or relates to the exploitation of children.
(c) Prohibition on Collection of Sensitive Data: The Customer may not collect from End Users or transmit to Kynic Agent through the Services credit card numbers, bank account information, identification numbers, health data, biometric data, or similar special categories of personal data. Kynic Agent is not a payment service provider, and the Services are not designed for the processing of such data.
(d) AI-Specific Restrictions: The Customer may not use the Services to generate personalized legal/medical/financial advice without professional review and clear disclosure, make high-risk automated decisions affecting an individual's rights or welfare without human oversight and explicit approval, enter malicious commands intended to disclose the system's instructions, or represent that AI-generated Output was produced by a human.
(e) Platform Restrictions: The Customer may not reverse engineer the Services, resell the Services, analyze the Services for the purpose of developing a competing product, attempt to gain unauthorized access, access the Services through automated tools (bots, scrapers) that exceed usage limits, or disable security or access control mechanisms.
(f) Fair Use: Kynic Agent may establish plan-based usage limits (messages, credits, etc.) in order to maintain service quality; if such limits are exceeded, access may be temporarily restricted or additional fees may apply.
(g) Obligations Toward End Users: The Customer is solely responsible for fulfilling its own terms of use and KVKK information obligations governing its relationship with End Users; End Users shall have no direct claim against Kynic Agent.
(h) Consequences of Violation: A violation of this Article may result in the suspension or termination of the Account pursuant to Article 13.
8. Artificial Intelligence Governance and Subprocessor Commitments
(a) Nature of Outputs: The Services use generative artificial intelligence technology. Outputs may contain inaccurate, incomplete, or outdated information; the Customer is responsible for reasonably evaluating Outputs before relying on them.
(b) Commitment Regarding Non-Use for Model Training: Kynic Agent ensures that the artificial intelligence Subprocessor (AI infrastructure provider) used to process End User Data:
(i) shall not retain Customer Data for longer than necessary to provide the Services; and
(ii) shall not use Customer Data to train or fine-tune its own general-purpose models.
The scope and basis of this commitment are specified in the DPA and the Subprocessors List in accordance with the contractual provisions between the relevant Subprocessor and Kynic Agent.
(c) Disclosure That It Is AI: The Customer shall ensure that End Users are aware that they are interacting with an artificial intelligence system unless this is clearly apparent from the context.
(d) Kynic Agent's Duty of Care: Kynic Agent exercises reasonable care with respect to the security and quality of the artificial intelligence models used in the Services; however, it does not guarantee that Outputs will be accurate, complete, or suitable for a particular purpose under all circumstances.
9. Data Processing and Privacy
(a) General information regarding how Kynic Agent processes personal data is provided in the Privacy Policy.
(b) Kynic Agent acts as the Data Controller with respect to Customer Account Data.
(c) With respect to End User Data, the Customer is the Data Controller and Kynic Agent is the Data Processor acting in accordance with the Customer's instructions. The details of this relationship are set forth in the Data Processing Agreement ("DPA") entered into between the parties; upon execution of the DPA, it shall be deemed incorporated into this Agreement by reference.
(d) The Customer represents and warrants that it has all necessary legal bases (explicit consent, information obligations, etc.) required for the processing of End User Data through the Services.
(e) U.S. / CCPA Service Provider Statement: Under the laws of the United States (California CCPA/CPRA), Kynic Agent acts as a "Service Provider"; it does not sell or rent Customer Data or share Customer Data with third parties for independent advertising/marketing purposes outside the purposes of the Agreement.
10. Customer Obligations Toward End Users
(a) The Customer is solely responsible for communications established with End Users through the use of the Services.
(b) In the terms of use/agreement entered into with or provided to its End Users, the Customer shall include provisions covering at least the following:
(i) A provision expressly stating that End Users may not assert any direct liability claim against Kynic Agent and that Kynic Agent disclaims liability; and
(ii) A provision expressly stating that End Users are responsible for independently verifying the accuracy of Outputs generated by the Services and acknowledge that such Outputs may be inaccurate, misleading, or outdated.
(c) The Customer shall fulfill its own KVKK information obligations toward End Users under its own responsibility; Kynic Agent may provide an information notice template to facilitate the Customer's compliance, but the use of such template shall not relieve the Customer of its responsibilities under Article 9(d) and this Article.
(d) Failure to fulfill the obligations set forth in this Article shall give rise to the indemnification obligations set forth in Article 13.
11. Third-Party Services and Subprocessors
(a) The Services utilize Subprocessors (including artificial intelligence infrastructure providers, messaging platform providers, hosting providers, and payment service providers) to perform their functions. The current list of Subprocessors is displayed on the Subprocessors List page and provided to Customers as an exhibit to the DPA.
(b) Kynic Agent shall notify the Customer of changes to Subprocessors in accordance with the procedures and timeframes set forth in the DPA.
(c) The Services may permit integration with third-party products or services; the use of such integrations is subject to the respective third party's terms, and Kynic Agent does not guarantee the continuity or security of such products/services.
12. Disclaimer of Warranties
The Services are provided "as is" and "as available" to the maximum extent permitted by applicable mandatory law; this applies to both the Free Plan and paid subscriptions. Kynic Agent does not warrant that the Services will be uninterrupted, error-free, or fit for a particular purpose. The Services are not designed for high-risk activities such as critical infrastructure management, emergency medical response, or similar activities where failure could lead to death, personal injury, or severe damage. This Article does not exclude liabilities of Kynic Agent that cannot legally be limited under applicable law.
13. Limitation of Liability, Indemnification, Suspension, and Termination
(a) Limitation of Liability: To the maximum extent permitted by applicable mandatory law, neither party shall be liable for indirect, incidental, consequential damages, or loss of profits, data, or reputation. Each party's aggregate total liability arising under or in connection with this Agreement shall not exceed the total fees paid by the Customer in the twelve (12) month period preceding the event giving rise to liability (for Free Plan users, total liability is capped at 50% of the annual total fee of the lowest paid subscription plan in effect at that time). This limitation shall not apply in cases of intentional misconduct or gross negligence, to indemnification obligations of the parties, or to liabilities that applicable law does not permit to be limited.
(b) Mutual Indemnification: The Customer shall indemnify Kynic Agent against third-party claims arising from a breach of this Agreement, Article 7, or Article 10, the unlawfulness of Customer Data, or the Customer's relationship with End Users. Kynic Agent shall indemnify the Customer against claims established by a final judicial decision that the Services infringe third-party intellectual property rights.
(c) Suspension and Termination: Kynic Agent may suspend or terminate access to the Services in the event of a breach of this Agreement or Article 7, the existence of a security risk, failure to fulfill payment obligations (if any) for more than 30 days, or where required by applicable law. The Customer may terminate its account at any time. Following termination, Kynic Agent shall retain Customer Data for a reasonable period, fulfill export requests during such period, and delete the data at the end of such period in accordance with the procedures set forth in the DPA.
14. Miscellaneous and Final Provisions
(a) Entire Agreement: This Agreement, together with its exhibits (DPA, order forms), constitutes the entire agreement between the parties.
(b) Amendments: Kynic Agent may update this Agreement; material changes will be notified in advance, and continued use of the Services after notification shall constitute acceptance of the updated terms.
(c) Force Majeure: Neither party shall be held liable for performance delays arising from events beyond its reasonable control.
(d) Assignment: The Customer may not assign its rights or obligations under this Agreement without the prior written consent of Kynic Agent. Kynic Agent may assign this Agreement in connection with a merger, acquisition, or asset transfer.
(e) Severability: The invalidity of any provision of this Agreement shall not affect the validity of the remaining provisions.
(f) Waiver: Failure to exercise or delay in exercising a right shall not constitute a waiver of that right.
(g) Governing Law and Jurisdiction: This Agreement shall be governed by the laws of the Republic of Türkiye. The competent courts and enforcement offices in Istanbul shall have jurisdiction over disputes arising from this Agreement.
(h) Nature of Relationship: The relationship between the parties is that of independent contractors; this Agreement does not create a partnership, agency, or employment relationship.
(i) Notices: Written notices and requests under this Agreement shall be conducted using the contact information set forth in Article 15.
15. Notices and Contact
You may use the following information to contact Kynic Agent regarding this Terms of Service Agreement, use of the Services, subscription processes, your contractual rights and obligations, or other matters under this Agreement:
Business Owner / Legal Business Name: Muhammed Eren Akbaş – Kynic Agent